Customer Support

How to add a user?

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How to add signature in the email?

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How to setup Microsoft Office Outlook?

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POP Email settings (General for all devices)

Incoming Email Server : Sivamail.com
Outgoing Email Server : Sivamail.com
Type of Encrypted connection : SSL
SSL Incoming Server Port (POP3) : 995
SSL Outgoing Server Port (SMPTP) : 465

How to recover the billing account username/password?

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Note: If you don't remember your email id which you provided during signup, then please email your domain name to cs@sivasolutions.com. We will send you the email id.

How to change/reset the password for an account?

The logins for Billing, Siva Forms and Siva Connect are common. So follow the instructions for change/reset password as mentioned in the images below.

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How to change/reset the password for sivaforms?

The logins for Billing, Siva Forms and Siva Connect are common. So follow the instructions to change/reset password as mentioned in the images below.

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My Sivaforms won’t let me log in! I’m blocked, what do I do?

Kindly raise a ticket addressed to our customer support team and we will do the needful at the earliest.

My website is not reflecting the changes I requested. What could be the cause?

It may be because of un-cleared cache / cookies in your web browser. Follow the instructions on how to clear cache on your particular web browser as mentioned in our FAQs section.

Where do the emails on the website go for: Quick Contact / Contact Us / HIPAA Forms and Patient Survey?

By default all the emails from your website will be sent to Doctor@YourDomainName.com. However, on request we can redirect emails to any other email id as per your desire.

Can I have my own office forms on the website in the forms section?

Sure, just raise a ticket addressed to our customer support team with your practice form attached in the Word Document Format and we will do the needful.

I want to embed my logo on my website. How should I go about it?

Kindly raise a ticket addressed to our customer support team. Kindly use EPS / PNG / JPG / GIF in high resolution formats to send us the logo to embed on your website.

I want my practice / personal / patients / locations photos to be put on my website. In which format and resolution should I send the photo?

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Kindly send us high quality images in the format of JPEG / BMP / PNG / TIFF to CS@SivaSolutions.com and we will do the needful.